Faq

Faq

This page contains answers to general frequently asked questions. There are products specific FAQ on most of the pages throughout this site, but these are the most common general questions we are asked. As always, if you have a question and don’t see the answer here, you can use the Live Support chat link on the left, or visit the Contact Us page to send an e-mail or call us for assistance.

Do you do RUSH printing?

Yes we do however this depends on the printing schedule and material availability.

Do you have standard prices on your printing services?

Unfortunately we do not have standard prices however we can give you a quotation based on your requirement.

What information do I need to provide to get a quotation?

  • Print job type
  • Material
  • Final Size
  • Other Finishing information (mounting, stitching, die cutting, assembly)
  • Installation (if there is a requirement, site ocular if highly recommended)
  • Location(Metro Manila or Outside Metro Manila)
  • Indoor or Outdoor , High Rise or Low Rise
  • Longevity of the material on the location (duration of project)

How long does it take for me to get a quotation?

Depending on the complexity of the project but usually you can get your quote between 1 to 2 days.

How well will my job match what I see on my monitor?

Most people are surprised at how well their job matches what they see but because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. We suggest color proofs for this.

Will you match a sample I print out on my own printer, or a previously printed sample?

Part of the way we offer fast turnaround and low pricing is by printing to a “pleasing color” standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. If you require precise color match, please contact us to arrange for a digital color proof.

Do you do test print?

Yes we do and we recommend having it approved before actual printing.

How long does it take for me to get the proof of my job?

Once you have placed your order, you should get it within 1 to 2 business days after we receive your electronic files.

What is the turnaround time?

For most print jobs, the normal turnaround time is 3-5 days. In most cases, we can complete your job faster if necessary. During the order process you will be asked if you have a specific due date, and if you do, we will adjust your shipping method, if necessary, to get your order to you on time. We also offer rush service as well for very quick turnarounds. If we have to bump other jobs in order to meet your rush deadline, there is a rush charge of 25% up to a maximum of $50.

What kinds of files do you accept?

We accept all file formats preferably JPEG, PDF, PNG, PSD, AI and INDD however we suggest that you give us the file is high resolution and must be in actual size.

What resolution does my file need to be?

The safest file resolution is between 72 – 300 dpi.

How can I get a sample of a particular material to see how it prints before I order?

You can visit us in our office or kindly contact us so our Sales & Marketing Team can set a presentation with you.

How should I build my artwork?

An artwork should be in actual size and should be on CMYK mode. We recommend using Adobe Photoshop or Adobe Illustrator when working on it.

What if I don’t know how to create my artwork?

We offer design & layout services on top at a discount rate on top of the printing cost. Rates are usually determined after getting the specifics of the project.

Which is better Digital printing or Offset Printing?

Digital printing is best for short runs and projects that requires fast turnaround time while offset printing is best for volume requirements. Since we offer both services, we frequently study the print job and advise what is the best method to use.

What is the difference between CMYK and RGB?

CMYK stands for Cyan, Magenta, Yellow and Black – the inks our Indigo digital presses mix together to make colours on your printed job.
RGB stands for Red, Green and Blue – the colours of light a computer screen mixes together to make colours on your screen.

What does resolution and DPI mean?

All images should be 300 dpi. DPI is the amount of ink dots per inch; 300 dots per inch is the required standard for printed material. Anything below 200 dpi may not be good enough resolution for printing.

Do you offer free delivery?

We offer free deliveries on volume orders or print jobs that costs Php7000.00. For low quantity orders within Metro Manila we can arrange a delivery with an additional cost of Php150 -250.00 or depending on your location.

If my project requires installation, what is the process?

We highly recommend a site visit/ocular so we can see the complexity of project and type of wall or height of the location site and most especially to measure the actual measurements. We then schedule your project for installation. On the day of Installation the client must provide the permit and other requirements.

How long would it take to finish installing a certain project?

We will give you estimate days of completion once agreed on the project. However number of days is depending on the difficulty and volume of the project.

I have more questions that was not the FAQ page whom should I contact?

Kindly call us at 843 0770, email your inquiries at sales @studio58.com.ph:8081/studio or just visit our office and we will be happy to assist you.